FAQs

What types of fitness accessories do you offer?

Our store provides a diverse range of high-quality fitness accessories, including innovative products such as thick barbell grips designed to enhance weightlifting performance and electric shaker bottles for effortless mixing on the go. Each product is crafted with functionality and user convenience in mind to support your fitness journey.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through our designated carrier's website.

What is your return policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To initiate a return, please contact us at zenfitco04@gmail.com. Please note that certain items, such as perishable goods and personal care products, are non-returnable.

How long does it take to receive a refund?

Once we have received and inspected your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Are there any exceptions to your return policy?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more detailed information regarding international orders.